The Spreadsheet That Beat Our Churn Model
We spent six weeks on a gradient-boosted churn predictor. A three-column spreadsheet from the support lead did better.
We spent six weeks on a gradient-boosted churn predictor. A three-column spreadsheet from the support lead did better.
Why a single mean hides the story in most business data, and three simple alternatives that lead to better decisions.
A handful of duplicated shipments doubled a regional growth number, and I almost presented it to the board.
Most failed ML projects fail before the first line of training code. These questions catch the problems early.
I audited the view logs of a dashboard I was proud of. The results were humbling, and they changed how I build reports.
Two suppliers had the same average delivery delay. One was reliable and one was a coin toss.
A checklist born from projects that went wrong, so that the next analysis starts from understanding instead of assumptions.